Frequently Asked Questions

   

When you subscribe, you will be billed for your first L’EMOJI Box. Unless otherwise stated in our banner on homepage*, your first L’EMOJI will be one of the variations of that month's featured box as long as you subscribe by 11:59 p.m. GMT on the last day of the monthly sale. For example, if you join us on and between May 1st-May 30th at 11:59 p.m GMT, your first box will be the May box (inventory allowing). However, if you subscribe on June 1st at 12am GMT, your first box will be a May box.

*If the current month's L’EMOJI is no longer available, the homepage will outline the box for sale.

   

L’EMOJI Box contains 4-5 full-size & luxury beauty products every month.

   

You will not have to re subscribe each month to receive your L’EMOJI Box. We are an automated subscription service.

Once you subscribe and are billed for your first box, you will automatically be placed on a recurring payment schedule per your chosen subscription term. Then, you will be billed on the first day of each month moving forward (per your subscription term) for that month's box.

Every month, you will receive a tracking email within 15 days from the date your payment was made. We ship in batches, so you may receive your tracking email at different times each month (please allow the full 15 days).

If you wish to stop your subscription before the next renewal, you must cancel your subscription by 11:59 p.m. ET on the last day of the month inside of your account.

   

L’EMOJI Box ship within 30 days from the date of purchase, and you will receive a tracking number as soon as your order is ready(be sure to check your Spam/Junk folders just in case)

Due to the way our L’EMOJI Boxes are processed, you may receive your tracking number on different days each month, even if you typically receive it by a specific day. Please do allow the full timeframe to receive tracking information for your L’EMOJI Box. 

For pre-paid boxes, boxes begin processing from the 1st day of each new month.

   

If your tracking information reports that your box was returned to us due to a delivery issue, please contact our Support team for further assistance hi@lemoji.co.uk. Be sure to include:

-The email address associated with your account -Your best shipping address-The box you are missing

We'll take care of the rest.

   

As mail carriers continue practicing safe delivery protocols, be sure to check your driveway, doorstep, and other areas in front of your home for your box. If you're not able to locate it, please contact the carrier for additional information about the delivery of your box, as well as household members and anyone that may have collected your box on your behalf. Our L’EMOJI BABES are usually able to locate their L’EMOJI Box this way.

You are eligible for one replacement box per calendar year/if the stock is available for a box that was reported as delivered but was unreceived. You must reach out to the Support team within 30days from the date the box was reported was delivered.

Our team will try helping to locate your box first and will ask you todo a little investigating. If you've already reached out to your local Post Office and anyone that may have retrieved your box on your behalf, please be sure to include that information in your email. Please also includeyour best shipping address in your email - we'll need it to assist you further. 

   

Sadly we do not at this time but we are working on it!

   

Your box will ship to the address that is marked as your Default Shipping Address at the time your payment is processed. Because subscription renewals are automatically scheduled for the1st day of each month, you must update your Default Shipping Address before 1stof the month, 12 a.m. GMT, to ensure that your box is shipped to your preferred address. If your address is changed after the deadline and your box ships to your previous address, we recommend contacting the carrier as soon as possible to attempt to reroute your box.* If you are unable to retrieve your box, please contact our Support team hi@lemoji.co.uk as soon as possible with your best shipping address and they will assist you further. 🖤

*HERMES reserves the right to charge a fee for their forwarding service. You will be required to pay a fee in order to retrieve your order.

   

You will be asked to pay a small shipping fee for your L’EMOJI Box

For L’EMOJI BABES in the UK: There is a £2.95 shipping cost for your monthly boxes with tracked delivery. These prices are included in your subscription costs.

*Please note: If your box is forwarded to a new address, HERMES reserves the right to charge a fee for their forwarding service.

   

You can certainly use a trusted courier or freight forwarding service to receive L’EMOJI BOX, and we'd love you to try us! However, it's important to understand how using one of these services may affect your L’EMOJI experience.

You are able to use a courier or freight forwarding service to receive a box in countries outside of our shipping range. As long as the company is located within our shipping range, you can update the address on your account to the address provided to you by the company. Since most forwarding services require specific information in the shipping address (such as client codes, mailbox PINs, or suite numbers), we strongly recommend that you double-check that you've entered the full address and any other required information correctly. Address hiccups may cause a disruption in your service.

Once your L’EMOJI BOX is delivered, the forwarding service may ask you to provide certain documents to retrieve your box. Please note that we are unable to provide itemized receipts. Your receipt will only include the price you were billed in GBP and will not list the contents or prices of the products within your box. Additional requested documents may not be available. 

Our L’EMOJI Boxes comply with all shipping laws required within our shipping range. Please keep in mind that you accept full responsibility for any box that cannot be shipped to you due to an ORM-D or' dangerous' product. These are items such as nail polishes, aerosols, perfumes, etc. 

If you choose to have your box sent through a forwarding service, you accept full responsibility for the transaction and any documentation or charges requested from the courier service to retrieve your box.

We'll always do our best to work with you to make your experience as seamless as possible. If you encounter any concerns or questions throughout your subscription, we encourage you to contact our Support team to see how we an help.

   

We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, you are responsible for the original shipping cost and any additional duties, fees, customs, or taxes incurred in shipping. Please note that you are responsible for any local customs and duties on your order.

   

You'll always be sent tracking information via email for your orders,( GARY? but now you're able to view your shipments directly on your account!

To navigate to the My Items page, follow these three easy steps:

1.     Log in to your L’EMOJI account at www.lemoji.co.uk

2.     Click "My Account" on the black horizontal menu bar at the top of the page to toggle the dropdown menu. If using a mobile device, click the 3 horizontal lines to the left of the L’EMOJI logo to display the menu options that include "My Account".

3.     Select My Items from the dropdown menu

You will see your L’EMOJI boxes and an itemized list of your store purchases. Since this is a new feature, you may not see all tracking numbers or shipping statuses listed, but rest assured that does not mean your order is affected! In these cases, you may refer back to your tracking email for your tracking number. Your orders will ship on schedule. Thanks for your patience while we work to make this page perfect! 

Note: Pre-paid members willsee all future shipments listed, and tracking numbers for those shipments will be added as they become available each month.

   

Subscriptions renew automatically starting on the1st of the month at 12 a.m. GMT. To cancel your subscription, please follow these steps:

1. Log in to your account at www.boxycharm.com

2. Click My Account from the top menu bar, then click Subscriptions from the dropdown menu that appears.

3. Expand the subscription you would like to cancel and click "Cancel Subscription".

4. Continue through the cancellation process by clicking the corresponding options.

5. After submitting the cancellation, double-check that the subscription status changed to "Cancelled" by returning to the Subscriptions page. Please check your email inbox for your cancellation confirmation email.

If you would like us to cancel your subscription on your behalf, please email us before the 20th of the month to give us enough time to get to your inquiry.

Prepaid subscribers: If you cancel a prepaid subscription, you will still receive the boxes that you prepaid but your subscription will not automatically renew for another term once your existing term is complete.

   

WHEN WILL I GET MY L'EMOJI Box?

L’EMOJI Boxes will be dispatched from the 1st-5th of the month. It can take a week for all boxes to fully leave the warehouse so don’t panic if you haven’t received your dispatch email and tracking number. You will receive a tracking number as soon as your order is ready (be sure to check your Spam/Junk folders just in case)

Due to the way our L’EMOJI’s are processed, you may receive your tracking number on different days each month, even if you typically receive it by a specific day. Please do allow the full timeframe to receive tracking information for your L’EMOJI. For one-off boxes, boxes begin processing from the 1st day of each new month.